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Frequently Asked Questions
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Updating Your Personal and Contact Details
Keep your account details up to date to ensure you receive important billing and service notifications.
How to Update Your Details
- Log in to your client area
- Click on your name in the top right corner
- Select Edit Account Details
- Update your name, address, phone number or email as needed
- Click Save Changes
Changing Your Email Address
Your email address is also your client area username. When you update your email, all future invoices and notifications will be sent to the new address. Make sure to enter a valid, accessible email address.
Changing Your Password
- Click your name ? Change Password
- Enter your current password
- Enter your new password (use our password guide for tips)
- Click Save Changes
Adding Additional Contacts
You can add additional contacts who can receive invoices or access the client area:
- Click your name ? Contacts/Sub-Accounts
- Click Add New Contact
- Fill in the contact details and select their access level
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