Frequently Asked Questions – Hosting

What is shared web hosting?

Shared hosting means your website shares a server with other websites. Resources are isolated using CloudLinux so other accounts cannot affect yours. It is the most affordable hosting type and perfect for small to medium websites.

What is the difference between a domain and hosting?

A domain is your web address (e.g. yourbusiness.co.za). Hosting is the server where your website files live. You need both: the domain tells people where to find you, and the hosting stores your site.

Where are your servers located?

All our servers are located in South Africa, giving South African visitors faster load times and better local search rankings.

Do you offer a money-back guarantee?

Yes. If you are not satisfied with our hosting, contact us at [email protected] to discuss your refund.

Do all plans include SSL?

Yes. Every hosting plan includes a free Let’s Encrypt SSL certificate that is automatically installed and renewed.

Can I host multiple websites?

Yes – the Unlimited and Business plans support unlimited addon domains, so you can host multiple websites under one cPanel account.

What control panel do you use?

We use cPanel, the industry-leading hosting control panel used by millions of websites worldwide.

Do you offer free website migration?

Yes. We offer free website migration when you sign up. Open a support ticket after activating your account and our team will handle the transfer.

What support do you offer?

24/7 technical support via support tickets and WhatsApp (+27 83 678 9831). Sales and billing support is available Monday-Friday, 8AM-5PM.