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Refund Policy and How to Request One

We want you to be completely satisfied with our services. If you are not happy, please contact us and we will do our best to resolve the situation.

Money-Back Guarantee

We offer a money-back guarantee on hosting plans. If you are not satisfied within the first period of service, please contact us to discuss your refund options.

How to Request a Refund

  1. Open a support ticket with the subject Refund Request
  2. Include your domain name, the service you want refunded, and the reason for your request
  3. Our billing team will review your request and respond within 1-2 business days

What Is Not Refundable

  • Domain registrations – domains are registered immediately with the registry and cannot be refunded once registered
  • Setup fees, if applicable
  • Accounts terminated for violation of our terms of service

Questions?

Email our billing team at [email protected] or WhatsApp +27 83 678 9831.

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Ryan Botha

Ryan Botha

Ryan is a web hosting specialist and digital marketing consultant based in Johannesburg, South Africa, with over 12 years of experience in the industry. He has helped hundreds of South African businesses get online, improve their Google rankings, and build websites that actually generate leads. Ryan specialises in WordPress, technical SEO, and web performance - and writes to make complex topics easy to understand for business owners.