Last Updated: 23/03/2025
Payment Policies
Full payment is required before any hosting service is rendered, including renewals. All payment-due notices will be sent via email. Payment is due on the first day of each month for that month’s service. New orders are charged pro-rata up to the first day of the month.
Invoices are issued 15 days before the due date. Billing continues until you cancel your hosting account. Web Design Hosting SA accepts the following payment methods:
Electronic Funds Transfer (EFT)
Credit Card (MasterCard & Visa)
PayPal
PayFast
Debit Order
Unpaid debit orders will incur a R50 administration fee. The overdue balance must be settled via EFT or credit card. No further debit orders will run until the outstanding amount has been paid.
Late Payment
It is your responsibility to keep your payment information up to date and ensure timely payments. Services are billed on a recurring basis unless cancelled through the correct channels outlined in these Terms of Service.
Web Design Hosting SA:
Reserves the right to allocate payments to the oldest outstanding invoice.
May charge your saved billing information for unpaid invoices.
A 10-day grace period is provided after an invoice due date. Accounts overdue for more than 10 days will be suspended until the balance is paid in full. Services will only be restored once all outstanding amounts are cleared. No reactivation fees apply.
Non-payment may result in permanent termination of your hosting services. Backups are not guaranteed post-termination.
Cancellation
Cancellations must be submitted via your client area: https://billing.webdesignhostingsa.co.za. You may choose immediate cancellation or cancellation at the end of your billing cycle. If cancelled immediately, the account will be removed from our servers upon request.
Please note: Cancelling a subscription does not cancel any outstanding invoices. All due invoices must still be paid.
Domain Services
Web Design Hosting SA uses third-party registrars to register domains. All domain registrations are subject to the terms and conditions of the relevant registrar and registry.
A domain name is not owned by you; it is held by the registrant and can be controlled by them.
We cannot guarantee domain registration but will make every effort to secure the domain you request.
We will not be held liable for incorrect or incomplete information provided by you during domain registration.
If registering on someone’s behalf, you agree to register the domain in their name.
All registrant information must be accurate. Domain ownership must not be obstructed.
Only the account holder or authorized users may give instructions on domain management. We act only on lawful and feasible instructions.
Important:
Domain registrations are final and cannot be modified once registered.
You warrant that:
All information provided is accurate.
You have the right to register the domain.
You have permission if registering on behalf of someone else.
You are not violating any laws or IP rights.
The domain will not be used maliciously.
Renewal invoices are generated automatically unless you notify us to cancel. Although we strive to send reminders, Web Design Hosting SA is not liable if a domain expires.
You indemnify Web Design Hosting SA against any claims, losses, or damages from domain registration.
Domain Cost Refund Policy
Fees for domain registration and renewal are non-refundable. Web Design Hosting SA is not responsible for spelling errors during domain orders. Renewal after expiration is not guaranteed and may incur additional fees.
Premium Domains
Premium domains, as marked by registries, cost more. We will try to notify you of premium pricing before checkout. If unavailable, you’ll be offered the option to pay the premium fee or receive a full refund.
Unlimited Traffic/Storage Policy
Our “unlimited” plans operate under a fair use policy.
Unlimited bandwidth and storage are allowed if:
Used as part of your website,
Not abused or used excessively,
Terms & Conditions are followed,
Usage does not affect other customers.
Email Storage Policy:
Emails older than 12 months may be removed.
Unread emails older than 180 days may be deleted.
Spam or deleted folders may be cleared after 30 days.
Misuse, such as file hosting, excessive video streaming, or distributing large PDFs, may result in a request to reduce usage.
SPAM Policy
Web Design Hosting SA has a zero tolerance policy for Unsolicited Commercial Email (UCE/SPAM).
Clients may not:
Send or allow others to send SPAM via our network.
Host content advertised via SPAM.
Violations will result in account termination. If your actions cause our servers/IPs to be blacklisted, a R500 admin fee will be charged.
Content Policy
All services must be used for lawful purposes only. The following is prohibited:
Copyright/trademark infringement
Obscene or threatening material
Fraud or illegal activity
Links to harmful or illegal content
Unacceptable content includes:
Pirated software
Hacking tools
Adult content
Fraud or scam content
Spellcaster or black magic sites
Gambling
Warez sites
Web Design Hosting SA is the sole judge of violations. Offending content may result in immediate suspension.
Scripts and Software Policy
You may use any legal script not on our banned list, provided it doesn’t impact server stability.
We are not responsible for:
Custom or third-party script functionality
Debugging or troubleshooting third-party code
Banned Scripts include (but are not limited to):
Torrentflux
formmail.pl
IRC bots or chat software
Proxy or shell scripts
Cryptocurrency mining or wallets
Flatfile-heavy or outdated forum software
Resource Usage
Our hosting runs on shared infrastructure. Excessive resource usage that affects others is not allowed.
Prohibited behavior includes:
High CPU or memory consumption
Long-running or intensive scripts
Abuse of shared resources
We may suspend or terminate accounts causing resource issues.
System and Network Security
Security violations will result in immediate termination and possible legal action.
Prohibited activities include:
Unauthorized data access
Scanning or exploiting vulnerabilities
Service interference (flooding, crashing, mail bombing)
Forging headers or spoofing
Obtaining services fraudulently
We cooperate with law enforcement and take security breaches seriously.
Backups
Full backups are performed nightly for internal disaster recovery. Web Design Hosting SA does not guarantee the integrity of these backups.
Clients are responsible for maintaining their own website and email backups.
Intellectual Property
All trademarks, copyrights, designs, and content on our website are owned or licensed to Web Design Hosting SA.
You may:
View and print materials for personal, non-commercial use.
You may not:
Reproduce, distribute, modify, or adapt any site content without prior written consent.
Refusal of Service
Web Design Hosting SA reserves the right to:
Refuse service to anyone, at any time, for any lawful reason.
Terminate services without notice in cases of abuse or violation.
Deliberate attempts to harm our infrastructure will result in immediate deactivation.