Troubleshooting Email Issues

Email problems can have several causes. Work through these steps to identify and fix the issue.

Cannot Send or Receive Emails

Check 1: Verify Your Email Settings

Ensure your email client is configured with the correct settings:

• Incoming (IMAP): mail.yourdomain.co.za – Port 993 (SSL)
• Outgoing (SMTP): mail.yourdomain.co.za – Port 465 (SSL)
• Username: your full email address

Check 2: Test in Webmail

Log in to webmail at https://yourdomain.co.za/webmail. If email works in webmail but not in your email client, the issue is with your client settings.

Check 3: Check for Bounce-Back Messages

If you receive a bounce-back email when sending, read the error message carefully. Common reasons include:

• The recipient’s email address does not exist
• Your server’s IP is blacklisted
• The recipient’s mailbox is full

Email Going to Spam

If your emails are being marked as spam by recipients:

• Ensure you have an SPF record set up for your domain in cPanel Zone Editor
• Consider adding DKIM and DMARC records
• Avoid spam trigger words in subject lines

Mailbox Full

If your mailbox is full, new emails will be rejected. Log in to cPanel ? Email Accounts ? Manage ? increase your mailbox quota or delete old emails.

Still Having Issues?

Open a support ticket with the specific error message and we will investigate.